Shipping & returns
$10 flat rate shipping or free if you spend over $100!
Most customers receive their order within 2 weeks (our Save Ugly range can take up to 4 weeks due to production time). We'll get your order to you as quickly as we can.
$35 flat rate shipping for all international orders via DHL Express.
Delivery can take 3-4 weeks. While most customers receive their order within 2 weeks, delivery time depends on the customs clearing process for your country. The tracking number provided only provides results in Australia.
Your local government may assess international trade taxes or customs duties upon package arrival, which are not the responsibility of The Wilderness Society Ltd. Contact your local customs office for more information.
You can return and get refunded for any items purchased from our shop, except for the Save Ugly merchandise, which is non-refundable.
Refunds will be made via your original payment method. Credit card refunds will be made within 10 business days of receiving and approving your return. You will see this credit on your credit card statement.
Within 30 days of receipt, you may return most items purchased in our store for a full product refund. Please note shipping is non-refundable unless the product was damaged or the wrong product was sent to you. We will also pay the return shipping if the error was ours.
Mail the package to:
Attn: Jared Fullinfaw
9 Florence St
Teneriffe QLD 4005
If the item you are returning was a gift, please enclose the name and email address of the person who sent you the gift along with the reason for the return.