Shipping
How much does it cost to ship my order?
Domestic shipping is free for orders over $100 within Australia. For orders under $100, the shipping cost will be automatically calculated at checkout based on your location, chosen shipping method, and the size and weight of your order. This is displayed before any payment details are requested.
Postage costs are determined by Australia Post's Postage Assessment Calculator.
The Wilderness Society is not responsible for any duties or taxes incurred when shipping internationally.
How long will it take to receive my order?
We are currently experiencing high volumes of orders, please allow extra time to receive your order. You will receive a shipping notification from Auspost when your order ships. The time your order takes to reach you depends upon the shipping method you select.
Within Australia
Standard Mail Delivery (AusPost) Registered 1-6 working days
Rest of World
International Air Mail (AusPost) Registered 5-20 working days
All overseas orders are sent by international airmail. Tracking information may be available.
Once your order arrives in your country, it is passed to your postal service, which will deliver it to you in keeping with their standard working practices. Efficiency varies depending on the destination country - sometimes delivery can be very quick, sometimes less so.
International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's not a lot we can do to speed things up.
Returns
Can I return an item?
Yes, you can. The Wilderness Society partners with Love Police/Australian Tour Merchandising to manage online orders and returns. Before returning any products, please contact their team at the link below. Be sure to clearly state your issue or request and include your order number for reference.
Size or shirt not right?
If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.
Wrong or damaged items
If you received an incorrect or damaged item, you can return it to us for a replacement (subject to stock availability) or a refund. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.
Refunds
Should you choose not to have your paid-for order fulfilled, please note refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.
Note: Refunds will only be processed once goods have been returned to The Wilderness Society If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.
All returned items are to be sent to:
The Wilderness Society
c/- LP/ATM
5/541 Graham St
Port Melbourne VIC 3207
How long will it take to get back a return or exchange?
Please allow at least 2 weeks for returns and exchanges to be processed.
Does The Wilderness Society have a shop front I can purchase, exchange or return an item to?
No, we use Love Police/Australian Tour Merchandising for our online fulfilment. Their warehouse is not open to the public for viewing or purchasing merchandise.
Transaction Information
Wilderness Society uses Love Police/Australian Tour Merchandising to handle online orders and payment processing. As a result, payments for Wilderness Society orders will appear on your bank statement as “Wilderness - LPATM...".
